My Networks aren't working on Android
The easiest place to troubleshoot issues is on our Automatic Status Updates troubleshooting screen. Open the app, go to Settings -> Automatic Status Updates -> Troubleshooting. This will check for known issues with your device's configuration. Ideally, there should be nothing in your Required Resolutions or Recommended Resolutions lists.
If you continue to have issues after going through all of the Troubleshooting steps, please email us!
Here are some of the best practices to help improve Network accuracy...
- Make sure that the Network is enabled. (Settings -> Automatic Status Updates -> Network -> Network_NAME). This must be done on each device. There is no way to enable the Network for other users without doing it on the device.
- WIFI must be enabled.
- Make sure there that you aren't automatically connecting to other competing WIFI networks. For example, if your office has a Primary WIFI Network and a Guest WIFI Network, if your phone is set to connect to both it will drop it's connection throughout the day. This can apply to nearby coffee shops too if you are set to automatically connect to them. Just be sure that your phone stays connected to the desired WIFI network and doesn't jump to others.
- Keep a close eye on your notifications. If a status update does not go through (for example, if you lost internet connection during the status update), we will send a notification to your phone warning you that we made an attempt to update your status but it did not go through. If you notice that your status is not being updated on the Board, watch for failure notifications when you cross the boundary.
- If running Android 8 or higher, go to your device's Settings, navigate to your Location Settings. Make sure that your phone's Location is turned on and also in High Accuracy Mode.
- If running Android 8 or higher, make sure that your device has given the app Location Permission (on Android 10 and higher, you will need to give location permission "All the time").
- Newer devices put applications to sleep if they haven't been opened in a while. It is difficult to determine if your device has a setting for this or not. You will have to look through your phone settings to see. For example, the latest Samsung devices use the Smart Manager to put our app to sleep. To add our app to the unmonitored list on a Samsung, go to Settings -> Battery -> Unmonitored Apps -> then add Simple In/Out to the list.
- Make sure that your office is well covered with WIFI access points. You don't want to have any dead-zones where the WIFI signal doesn't reach. For example, there might be a corner office that is just out of range of the WIFI signal and a device will check IN and OUT as it repeatedly establishes and drops its connection.
- The phone must have mobile data. Networks will not work without an internet connection.
- The phone must NOT be in Airplane Mode. Airplane Mode will disable WiFi.
- Avoid using 'Task Killer' apps on your phone. Task killer apps can potentially kill the background processes that monitor the Networks.
- Make sure that the Network SSID is typed correctly and matches EXACTLY as your WiFi SSID (case sensitive). If you are connected to the Network, the screen in Simple In/Out should show blue circles if the SSID is typed correctly.
- Keep in mind that Networks work on a connect/disconnect basis. The Network is NOT constantly monitoring your connectivity. Your status will only be updated when you connect/disconnect from the Network. (For example, if you have your device turned off and you leave the office - when you turn your device back on, it will not check you OUT. The device must be running to realize it has disconnected from the Network.)
- We have had reports of inconsistency with Networks while using Google Fi as a service provider.