Adding new users to my company

Adding users to your Simple In/Out company is one of the first steps to make Simple In/Out work for you.

You can add users from either the website or our apps if you belong to the Administrator role. If you are logged into the website, simply click the Plus button above the board of users and enter the new user information. You won't need to choose a password for your new user, as Simple In/Out will send a welcome email inviting the user to choose their own password.

The website also has options to add multiple users by email address or invites.

If you're using one of our phone apps, you can add users by tapping the plus button above the board of users. This gives you the option to enter the user's information like the website or to go into your contacts on the phone and add users directly from there with a simple tap.

Email has already been taken, this user may belong to a different company

If you receive this error when adding a new user, it’s almost always because the person set up a company using their email address. Since they already signed up for Simple In/Out under a different account, their email will be unavailable to add to your account.

Just pass the instructions below along to the person who’s email address is already taken. Once they have deleted the first account, you should be able to add them as a user without any troubles but if not, just let me know and I'll look into it further.

  1. Log into using (the unavailable) email address and password.
  2. Click on Settings in the upper-right.
  3. Choose Subscription.
  4. Click the link at the bottom of the page that says Delete the Company.

Confirmation email

When a user is added to Simple In/Out, they will receive a confirmation email welcoming them to your organization.  This email will have a link for the user to choose their own password and several links to download one of Simple In/Out's apps.  If, for some reason, the confirmation email doesn't arrive for the user, it can be resent by clicking the Resend Confirmation Link on the login page.  

If the emails never arrive, typically a spam firewall or the email provider is quarantining the emails as suspected spam.  The emails will come from, which may help as the email provider can likely whitelist this address.