Upgrade firmware for RadBeacon USB
If you purchased a RadBeacon USB device from Simple In/Out it is possible it has older firmware and may not work consistently with Simple In/Out. We recommend using firmware version 3.2.3 for any use with the Simple In/Out platform. If you aren't sure, you can check your Beacons firmware. If you don't have access or means to check, you can contact us at email@example.com.
To upgrade your RadBeacon USB firmware you will need a Mac computer running OS X 10.10 or later. If you do not have access to a Mac please contact us at the email above to arrange for a replacement.
To upgrade your firmware with a Mac computer you will need the free RadBeacon for Mac app.
- Unplug your RadBeacon USB. (the Beacons have a 30 minute lockout and power cycling is necessary)
- Open the RadBeacon app on your Mac.
- Plug in your RadBeacon USB to an approved power supply (e.g. computer USB port or wall mounted power supply)
- Press the Start Scanning button in the RadBeacon app. The Beacon should appear in the list. It should be called SIO Beacon or RadBeacon USB.
- Look at the version for your Beacon. If it is version 3.2.3 or later, your Beacon is already up-to-date and you can skip the remaining steps.
- Select the Beacon in the list (if more than 1 shows up)
- Select and Copy the UUID value listed. It is a long character string that looks similar to this (2F234454-CF6D-4A0F-ADF2-F4911BA9FFA6). Paste this value into a text file or place you can use it again for safe keeping.
- Press the DFU button and enter the Beacon pin code (pin code is all zeros whether you need 4 or 8, it should tell you how many you need) and press OK. Press the OK button on the DFU information message.
- The app should automatically detect the Beacon in DFU mode and prompt you to change the firmware version. Select radbeacon-usb-3-2-3 from the list and press OK.
- You should get a message that the process completed Ok. Power cycle the RadBeacon USB and press the Start Scanning button again to look for the Beacon again.
- Once the Beacon shows up in the list again it will be reset to factory settings and need to be reconfigured to work with Simple In/Out again.
- Select the Beacon from the list. Copy and Paste the UUID saved from step 7 into the UUID field.
- Press the Apply button in the bottom right. Enter the pin code (pin code is all zeros whether you need 4 or 8, it should tell you how many you need) and press OK after the changes have been applied.
At this point your Beacon should be upgraded to version 3.2.3 and able to be used with Simple In/Out again. For a final test, open Simple In/Out, go to Settings, Locations, and tap on the Beacon. If the Beacon is still plugged in the Simple In/Out app should tell you that the Beacon is in range. This means that you should be able to continue using Simple In/Out with the Beacon.
If at any point you get stuck or have questions, please email us at firstname.lastname@example.org and we'll do our best to assist you.